At Premium Plus d.o.o., located at Dobropolje 13, 74260 Tešanj, Bosnia and Herzegovina, we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage with our services.

1. Data We Collect

We may collect and process the following types of personal data:

  • Contact Information: such as your name, email address, company name, phone number.

  • Communication Data: content of inquiries and correspondence you send us via email or contact forms.

  • Website Usage Data: including IP address, browser type, operating system, referring URLs, and page interaction information (collected through cookies and analytics tools).

We do not collect sensitive personal data unless explicitly provided and necessary for legal or contractual purposes.

2. How We Use Your Data

We use your data for the following purposes:

  • To respond to your inquiries and provide customer support

  • To process business communications and transactions

  • To improve our website, services, and user experience

  • To comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (when you voluntarily contact us)

  • Performance of a contract (or steps prior to entering a contract)

  • Our legitimate business interests (such as improving our services)

  • Compliance with legal requirements

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data. We may share your data only with:

  • Trusted third-party service providers who help us operate our business (e.g. web hosting, analytics)

  • Legal authorities if required by law or to protect our rights

All third-party providers are bound by data protection obligations in accordance with applicable laws.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw your consent at any time

  • File a complaint with a supervisory authority

To exercise your rights, please contact us at info@premiumplus.ba.

7. Security Measures

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

8. Cookies and Analytics

Our website may use cookies and tracking technologies to analyze traffic and enhance user experience. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Effective date.”

Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: info@premiumplus.ba
Address: Dobropolje 13, 74260 Tešanj, Bosnia and Herzegovina